AI Voice Agents

An AI call centre that answers with a conversation, not a keypad menu.

YEKA's voice agent answers your inbound calls in natural speech. It books appointments, cancels them, answers "when was my appointment", and hands the call to a member of staff with a summary when it cannot resolve something. It connects to your existing phone system, and your number does not change.

How AI IVR differs from traditional IVR

In a traditional interactive voice response system the caller listens to a menu and presses keys. If what they want is not on the menu there is nothing they can do: they wait on hold or hang up. That is where the real cost sits — every call the menu has no answer for ends up on a member of staff's phone anyway.

With AI IVR there is no menu. The caller says what they want in ordinary sentences. The agent understands it, asks for whatever is missing — which department, which day, in whose name — and completes the task end to end. The caller can interrupt, change their mind, or say "actually, cancel that".

We build traditional IVR too

Not every business needs a talking agent. If call volume is low, or if incoming calls genuinely divide into a few clear categories, a classic keypad IVR is cheaper and more predictable. We build both: traditional IVR with menu routing, announcements and queue handling, and AI IVR that works by conversation. We decide together which fits, based on your call volume and how those calls break down — and where it makes sense, the two run on the same line.

What the agent completes on its own

Handover without losing the context

The most important thing a voice agent does is notice what it cannot do and let go. YEKA's agent does not guess: rather than inventing an answer it is not sure of, it hands the call to a person. A summary of the conversation so far is handed over with it, so the caller does not have to explain everything a second time.

Integration and setup

• Existing PBX: the agent connects to your phone infrastructure; you do not port or change your number.
• Calendar and records: appointments are written into the system you already use, not somewhere separate.
• Your tone: we load your FAQs and house rules so the agent speaks the way your organisation does.
• Dashboard: every call lands with its transcript and outcome, including which calls were handed over and why.

Who it suits

Places where the phone rings constantly and most of those calls are the same few tasks: hospitals and clinics, dental practices, outpatient departments, hotels, service and maintenance businesses — any operation that runs on appointments.

Frequently asked questions