WhatsApp Automation
A WhatsApp bot that handles booking, cancellation and "what time was mine again".
Most of what arrives on WhatsApp is the same handful of tasks: asking for an appointment, cancelling one, checking the time of one. YEKA's WhatsApp bot completes those itself and writes them into the calendar you already use — the same calendar the phone agent writes to, the same dashboard.
What the bot completes on its own
Making a booking
When a customer writes "do you have anything tomorrow", the bot checks genuinely free slots against the calendar, skips closed days and offers the nearest workable one. It then asks for what it needs and opens the appointment.
Cancelling and rescheduling
It finds the existing appointment from the customer's phone number, cancels it or moves it, and confirms before acting.
Checking an appointment
When asked "when is my appointment", it looks not only at its own records but at your booking system's list, so the customer is not given the wrong answer.
Booking for more than one person
A second appointment can be requested in the same chat for a partner, a child or a relative. The bot will not offer back the slot it has just filled itself.
When staff step in, the bot steps aside
The most irritating failure in any automation is the bot talking over a member of staff. YEKA's bot does not do this: the moment a person writes in a conversation, it goes quiet there for a set period. The customer never gets two answers from two places at once.
Working hours are your decision
The bot does not have to answer around the clock. It can be set to only log messages during office hours and leave them to staff, then answer on its own in the evenings and at weekends. In practice that is where it earns its keep: messages that arrive while you are closed do not go unanswered.
Customers asking for a call are never lost
When a customer says "please call me", that request is not left to the model's discretion. It is recorded immediately in code and shows on the dashboard as a clear alert. Its status — called, not called, note added — is tracked there, and the record is not deleted.
What you see on the dashboard
- Every conversation in full, and which messages came from the bot and which from staff.
- Appointments opened, cancelled and moved.
- Customers waiting for a call back, with their status.
- An alert if the WhatsApp connection drops — you will not find out weeks later.
Frequently asked questions
Does it use our own WhatsApp number?
Yes, it runs on your business's number. Setup goes through WhatsApp's official business API.
What if the bot says something wrong?
It does not produce answers on subjects outside its remit or ones it is unsure of; it records the request and leaves it to staff. Subjects such as medical advice are explicitly off limits.
Which languages does it support?
Turkish and English today. If you need another language, ask us and we will tell you honestly what it would take rather than claiming it already works.
Try it as if you were your own customer.
Message the trial number: make a booking, move it, cancel it. We handle setup — all we need from you is an hour and the few questions your customers ask most.
Request a free trialOther channels
- AI call centre and AI IVR — answers phone calls by conversation.
- Instagram message bot — answers the DMs your page receives.
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