Instagram Automation
An Instagram bot that answers the DMs your page receives.
Messages from Instagram usually ask one of a few things: "can I book an appointment", "how much is it", "are you open at the weekend". YEKA's bot handles them, writes the booking into your calendar, and passes on anything it cannot answer.
What the bot does
Handles booking requests
It checks real availability against the calendar, asks for the details it needs and writes the appointment into the system you use. Because it shares a calendar with the phone line and WhatsApp, there are no clashes.
Answers common questions
Opening hours, location, what you do — the answers come from what you gave us. The bot does not invent information of its own.
Passes on what it cannot answer
When something falls outside its remit, or it is not sure, it records the request and puts it on the dashboard. Subjects such as medical advice are explicitly off limits.
Three channels, one calendar, one dashboard
We do not set the Instagram bot up as a separate product but as the same agent's third channel. An appointment booked by phone shows as taken on Instagram; a slot cancelled on WhatsApp frees up on all three. Every conversation lands in the same dashboard.
When staff step in, the bot steps aside
The moment a member of staff writes in a conversation, the bot goes quiet there for a set period. The customer does not get two answers from two places at once.
Try all three channels yourself.
We set up a trial agent configured for your business. Message it on Instagram, message it on WhatsApp, call the trial line — and see for yourself that all three write to the same calendar.
Request a free trialOther channels
- AI call centre and AI IVR — answers phone calls by conversation.
- WhatsApp appointment bot — booking, cancellation and enquiries by message.
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